nusa Casino & Sportsbook Data Care
This page describes what we collect when you use nusa and how we keep that data protected. We at nusa understand that your privacy matters, and we handle your information with care at every step of your experience with our platform.
When you create a nusa account, access our platform via mobile browser on iOS or Android app, make a deposit through our payment partners, or place bets on our available markets, we collect certain personal and transaction information. We use this data only to verify your identity, process your payments, prevent fraud, and improve your experience on nusa.
We at nusa comply with applicable data protection laws in each jurisdiction where our service operates. We never sell your data to third parties. We only share information with our essential partners—payment processors such as DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallet deposits, and mobile banking, local payment, online payment, and e-wallet for bank virtual accounts—to complete your transactions securely.
What We Collect and How We Use It on nusa
When you register on our nusa platform, we collect your full name, date of birth, email address, phone number, and residential address. We require a government-issued ID and proof of address before your first withdrawal. We at nusa store these documents securely and use them only for identity verification and regulatory compliance.
Our nusa system records all transactions made on your account. When you deposit via DANA or other e-wallets, we capture your payment reference, transfer amount, timestamp, and confirmation status. When you withdraw funds, we review the transaction to confirm it matches your registered payment method and verify there are no signs of fraud or unauthorised access.
We at nusa also track how you use our platform—which games you view, which Liga 1 or Piala Indonesia matches you follow, how often you access nusa via mobile app or browser, and which payment methods you prefer. This helps us understand user patterns, improve our service reliability, and troubleshoot technical issues.
Third-party data processors on nusa
Our nusa platform cannot function without trusted payment partners. When you make a deposit on nusa, our payment partners—including e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking—receive minimal information: your transaction reference, amount, and confirmation. They do not receive your account password or game activity. We at nusa have data-processing agreements with each partner that restrict how they may use your data.
We at nusa may also work with fraud-detection services and customer-support tools that help us protect your account and respond to your requests. These vendors have signed agreements requiring them to protect your data and use it only for the purposes we specify.
Account security on nusa
We at nusa take your security seriously. We require a strong password on account creation and recommend enabling two-factor authentication (2FA) via SMS or authenticator app. We never store your password in plain text. When you reset your password on nusa, we send a verification link to your registered email that expires after 24 hours.
If we detect unusual activity on your nusa account—such as a login from a new device or location, or a large withdrawal—we may temporarily limit your account and ask you to re-verify your identity before releasing funds. This is a protective measure, not a penalty.
Your Rights and Our Data Practices on nusa
We at nusa believe you should have control over your information. You have the right to access all data we hold about you on our nusa platform. You can request a copy of your account information, transaction history, and verification documents by contacting our support team. We typically respond within one business day.
You may also request that we correct, update, or delete your personal data from our nusa platform, subject to legal and regulatory obligations. For example, we must retain your transaction records and identity verification documents for five years to comply with anti-money-laundering regulations. However, we can delete other information such as marketing preferences or payment-method preferences on request.
- Cookie use on nusa
- We at nusa use cookies to keep you logged in, remember your preferences, and track site performance. Most cookies expire when you close your browser. You can disable cookies in your device settings, but this may limit nusa functionality.
- Data retention on nusa
- We retain account data and transaction records for as long as your nusa account is active, plus five years after closure for regulatory purposes. We delete other data—such as game logs and session history—after twelve months of account inactivity.
- Dispute reporting on nusa
- If you believe we mishandled your data on nusa, contact our support team immediately. We investigate all complaints and respond within three business days.
Service continuity and data handling during holidays on nusa
We at nusa provide around-the-clock access to our platform. However, data-processing requests may take longer during major holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi. If you submit a data-access or deletion request on nusa during these periods, we will respond within five business days after normal operations resume.
We at nusa do not store backup copies of your data indefinitely. Once we delete information from our nusa platform, it is removed from active backups within thirty days. This means you should download or export any records you need before requesting deletion.
If you have any questions about how we handle your data on our nusa platform, or if you wish to exercise your privacy rights, contact our support team through our official website or app. We at nusa are committed to responding to all privacy inquiries promptly and transparently. Our nusa service is available only where local law permits, and your privacy protections are the same across all jurisdictions where we operate.